How can I activate the Aflora returns and exchanges portal?

Returns and exchanges are an important part of business logistics. At Amphora, we have our own Aflora portal to track the products that are returned. You can decide which languages are used to communicate with the customer, specify the reasons for returns and exchanges, customise your own portal and edit many other functions. To start working with this function, you must activate Aflora on the Go platform. Follow these steps to enable it:

1. In the side menu, select 'Logistics configuration'.

   
   
   

2. In the 'Returns and exchanges portal' tab, go to 'Settings' and activate 'Enable tracking' under 'Tracking service'. This function allows the customer to see changes in the status of his order.

   
   
   

3. Under 'Languages', you can select in how many languages the returns and exchange tracking will be available.

   
   
   

4. In this step, although the most important thing is to activate 'Enable returns', we also recommend activating the other two options in order to facilitate the returns process.

   

   You also have the option to customise the reasons why customers return your products.

   

   In this step you can also define how many days the customer will have to return the goods.

   
   
   

5. Now, you have to do the same for the exchange service. Activate 'Enable exchanges' and, as recommended in the section on returns, activate the two remaining options.

   

   Here you must also select when you want the new order to be created in order to be able to change the product. You can choose whether it is created before receiving the product that has been returned to the warehouse or whether it is created after receiving it in the warehouse.

   
   
   

6. Finally, you can enable the chat service so that the customer can contact you directly from the Aflora platform for tracking, returns and exchanges.

   

   Click on 'Set up chat' to decide the email address to receive messages from customers.

   

   Remember to save the whole process at the end to make the desired changes.

How can I customise my company's returns and exchanges portal?

1. In the side menu, select 'Logistics configuration'.

   
   
   

2. In the 'Returns and Exchanges Portal' tab, select 'Personalisation'. There you can make the changes you want by following the instructions provided by the Go platform.

   

   Remember to save the whole process at the end to make the desired changes.

How can I activate personalised emails?

1. In the side menu, select 'Logistics configuration'.

   
   
   

2. Click on the 'Emails' tab and activate all the emails you want.

   

   In case you have not created the email templates for the return emails, you will have to click on 'Create new email' and follow the corresponding steps.

How can I prohibit returns and exchanges for a specific product?

Amphora offers the option to prohibit an exchange or return for the desired products. To activate it, you will need to follow this process:

1. In the side menu, click on 'Products' and select the product you wish to modify.

   

2. Once inside the product information, in the 'Product' tab, activate the option 'No returns or exchanges for this product'.